FAQs

You'll need to contact the third-party booking website or travel agency that you've booked with to make the amendments required. Do note that charges may be applicable, depending on the cancellation policy, which is tied to your room booking.

For future stays, we highly recommend booking directly through our website for more flexibility and the best flexible rates.

You must be 18 years old and a valid photo ID must be produced during check-in.

This is dependent on whether the room is available from the previous night, should it be busy it may require booking the previous night to secure the room for an early check-in. You are more than free to leave your bags and enjoy exploring the city before checking in later in the day. Feel free to contact us directly should you have further questions.

No, we are a cashless hotel. 

The safety of our staff and guests, along with service excellence, has always been our priority. We continuously look for ways to innovate, improve efficiency, reduce risk, and deliver a better guest experience.

For this reason, we no longer accept cash payments. Fortunately, we accept most major credit and debit cards, making transactions smoother and faster.

Our Reception (Front Desk) team is always available to assist you with any payment-related questions or queries.

Yes, credit and debit card payments will incur a transaction fee reflecting bank charges incurred by the hotel. The current fees are 1.9% of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed upon check-in. Payment by EFTPOS does not incur any transaction fees.

We have 61 rooms at our Parnell hotel with Kitchenette facilities, with 6 of our two-bedroom rooms ('Two Bedroom Balcony with Full Facilities' & 'Two Bedroom Standard with Balcony') having a stove. 40 of our rooms have tea and coffee facilities only and a refrigerator. These 40 rooms are listed on our website as King Standard and King Balcony. 

Baby cots are available upon request for an additional $15.00 per night, including GST, subject to availability.

Unfortunately, we do not offer rollaway beds.

None of our guest rooms have laundry facilities; however, we do have a coin-operated guest laundry for all guests to use, located at the end of both our guest accommodation wings. Feel free to contact us directly if you have any other queries.

Yes, we offer free parking to our guests, which is subject to availability. Parking is shared between hotel and conference guests.

At The Parnell Hotel & Conference Centre, we offer free parking for guests, but if you are looking to leave the car, here are some of the other ways to head into the city centre. Our staff are happy to assist guests, as they are well informed of all the options to get around.

Bus: local bus route 703 heads to the city via St Stephens Avenue (under a 200m walk to the stop). The Inner and Outer Link buses (Orange and Green branded buses) can be caught on Parnell Road (650m walk).

On Foot: Walking from the property normally takes between 20 - 30 minutes; this would take you along the Waterfront (Quay Street) and is an enjoyable walk for guests heading to Spark Arena.

Taxi/Ride Sharing: A variety of local Taxi companies and ride-sharing services like Uber and Ola are available for a quick, inexpensive way to head into the city.

Cycling: Central Auckland has become a lot more cycle-friendly, with many protected cycle lanes installed or in the process of being installed; the Nelson Street cycleway is a very popular route.

Our Parnell hotel is perfectly located near several local attractions. The Parnell Rose Gardens are just 500 metres down the road, and Parnell Village is a 10-minute stroll away, with plenty of boutique shops and eateries. Spark Area is also nearby, just a 5-minute drive, and Auckland CBD is a further 5-minutes from there.

Yes, we conveniently offer several meeting rooms and a banquet room at our Parnell conference centre. We can offer business centre services through reception.

While we maintain a no-pet policy to ensure a common environment for all guests, we fully welcome certified service animals.

Emotional support animals or general pets are not permitted on the property.