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Reservations Policy

A valid credit card will be required to make a booking, the card will not be charged until arrival. All advance saver bookings will be charged at point of booking for full amount

All times shown are local Hotel times. We do not apply a surcharge on any credit card payments.

The following cancellation policies apply:


Minimum 24 Hours (1st night) - A minimum of 24 hours notice is required by this property for cancellations or changes. Cancellations or changes made within 24 hours of check-in time forfeit the full amount of the first night booked. Early departure whilst in-house - One night’s accommodation fee will be charged if notified after 2pm on the day.
 

Special Event Booking Conditions and Cancellation Policy. 

All reservations made for stays over Special Event Periods will be subject to the Special Event Cancellation Policy.
Special Event Periods include, but are not limited to New Year’s Eve, Bledisloe Cup/Rugby Championship matches, and certain concerts and events that take place at Spark Arena, Mount Smart Stadium and Western Springs.


The full balance of the reservation will be taken at the point of booking, any booking which cannot be charged or is declined will automatically cancelled. Any booking made prior to the Event day being created will continue under existing booking and cancellation terms.
 

If a reservation is cancelled 30 Days Prior to the event date no charge will apply. Cancellation under 30 Days, the balance paid is non-refundable for any reason.
No Show - One night’s accommodation fee will be charged.


If you have booked a SPECIAL PACKAGE/HOT DEAL, changes and/or cancellations are not permitted. You will be charged for the full amount of accommodation booked.

Guests will need to provide a valid credit card on arrival to the hotel. The Hotel Reception requires a pre-authorisation process on this card per Hotel procedures policy. This pre-authorisation will be held by the hotel until such time as settlement by the same card occurs and/or per the card holders’ financial institution policy.
The Parnell Hotel & Conference Centre accepts MasterCard, Visa Card, American Express, Diners/Discover Card and JCB Card.


Guests may be required to provide photo identification and/or a cash deposit equivalent to the first night’s accommodation.

Hotel check in time is from 2.00pm.

Hotel check out time is prior to 11.00am.

Limited Parking on site (non bookable) is free of charge.

All Rooms are charged on a per night basis.

Tariffs are quoted for up to 4 persons when booking a 2 bedroom unit and for up to 2 persons in all other rooms. Additional persons may be accommodated, where occupancy allows, at a per night charge of $35.00 per adult and $15.00 per child.
Child Policy: Infant 0 - 2 years inclusive, Child 3 - 12 years inclusive, Adult 13 years and above. Maximum of 2 children, 12 years and under, stay free of charge with parents/guardians when using existing bedding. Additional bedding will incur a charge of $15.00 per child, per night. Cot for infants are provided at $15.00 per night.

The Parnell Hotel & Conference Centre reserves the right to relocate any booking to a hotel of the same standard. All bookings are subject to availability. You must be at least 18 years of age to book hotels on this website.


The Parnell Hotel & Conference Centre does not accept liability for any errors or omissions on this website. The Parnell Hotel & Conference Centre makes every effort to ensure all information is accurate. However, we cannot guarantee that the site is free from errors or faults. The Parnell Hotel & Conference Centre reserves the right to amend information on this site at any time.
Guests agree that all information given for the booking are true and correct. Credit card details must match those of the person making the booking.

Bookings may be rejected by The Parnell Hotel & Conference Centre at any time if this information fails to meet our terms and conditions.